Implementation Manager - Agiito

Assistant for Agiito a Clarity Business Travel company

Overview and what we offer

• Refer a friend for £1000 bonus which is unlimited!
  
• Birthday Bonus - paid day off for your birthday
• Generous holiday entitlement
• Staff Awards
• Hotel and Airline Discounts
• Discounts on Sporing events and tickets
• Employee Assistance Programme 
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• At Clarity we not only listen, we adapt and we deliver

Who are we and who do we need?

Agiito, a Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Role purpose
• The implementation manager is responsible to deliver high quality implementation projects to new and existing customers on time in a positive and diligent way
• You will be the “face” of the implementation project and a customer’s main contact throughout until the project is successfully transferred to business as usual
• You will be required to contribute to the ongoing development and continuous improvement of the implementation proposition, governance and processes resulting in a consistently positive customer experience
• You will also work as part of a team in a customer centric, cross functional culture that is agile, adaptable, innovative, and cohesive that sets the example for the wider business support function

Responsibilities
• Lead the definition and delivery of the implementation project through scoping, milestones, goals, deliverables, and business/customer impacts with both the business and customer
• Assemble, mobilise and coordinate the project implementation team providing clear direction and support to the implementation project team
• Maintain correct project governance and process consistency to enable transparency for senior stakeholder steering
• Produce and maintain high quality customer facing plans, and to ensure delivery against these plans, often to tight deadlines
• Ensure impact assessment is carried out for all change requests
• Manage risks and issues and escalate where necessary to mitigate
• Provide regular progress reports to the Implementation Programme Manager and senior stakeholders as required
• Work with the Implementation Programme Manager to identify and manage project and portfolio/programme dependencies
• Implementation Project lessons learnt and assessment of results
• Facilitate workshops and project implementation planning meetings
• Leads and owns comms/engagement with business and Customers to ensure successful transition into
operations (business change)
• Collaborate with other Project Managers and Implementation Project Managers to ensure consistency and alignment
• Regularly update the master implementation programme view with project updates 
• Ensure completion of annual on-line mandatory training on data protection, information security and financial crime. Develop understanding of cyber risk and threat by reading and engaging in communications and awareness training from the business.
• Responsible for understanding and upholding the information security policies

Experience in delivering multiple customer projects, ideally in a Business Travel environment

• Proven track record of building strong working relationships with colleagues, particularly amongst senior

colleagues & stakeholders

• Good organisational, time management and co-ordination skills with the ability to manage multiple priorities

working towards customer driven deadlines.

• Good communication skills both verbal and written demonstrating strong attention to detail.

• Ability to work using own initiative and as part of a team that is driven to succeed.

• Analytical and imaginative approach to identifying process improvements and problem solving

• Good networking skills with the ability to influence and manage expectation

• Strong knowledge of front, mid and back office system processes

• Understand and support existing and new propositions, products and services translating to a positive

customer implementation experience

• Thorough knowledge of project planning, tracking, and reporting techniques, including use of project

management techniques and tools

• Change management